Terms & Conditions
Welcome to Embroidtique! By using our products, services, or booking a consultation, you agree to the following terms and conditions. Please read them carefully.
1. Products
Handmade Disclaimer
All items are handmade and may have slight variations in color, stitching, and placement. These are natural features of handcrafted goods and are not considered defects.
Ordering & Payment
Full payment is required at the time of purchase. Orders will not be processed until payment has cleared.
Shipping
Processing times are 2–3 business days. Shipping typically takes 3–5 business days after your item is dispatched. We currently ship within the United States.
Returns & Refunds
Unworn, undamaged, and unused items can be returned within 7 days of delivery. Customized items are final sale unless defective. Refunds are issued as store credit or exchange. Defective items may be refunded to the original form of payment upon approval.
2. Services
Embroidtique offers a range of embroidery services, including design customization and garment personalization. Service requests are confirmed through written approval and/or deposit. Once production begins, orders cannot be canceled.
Design Ownership
All custom designs created by Embroidtique remain the property of Embroidtique unless otherwise agreed upon in writing.
Turnaround Time
Custom orders typically require 7–14 business days. Rush orders may be accommodated upon request and subject to an additional fee.
3. Video Consultations
Booking
All video consultation calls must be booked in advance. A confirmation email will be sent once your appointment is scheduled.
Cancellations & Rescheduling
We ask for a minimum of 24 hours’ notice to cancel or reschedule a consultation. Missed appointments without notice may be subject to a rebooking fee.
Consultation Scope
Video consultations include design reviews, project discussions, and business or creative guidance. Calls may not be recorded or redistributed without written permission from Embroidtique.
4. Intellectual Property
All images, designs, logos, and content on this website and our platforms are the intellectual property of Embroidtique and may not be used, copied, or distributed without written permission.
5. Contact
If you have any questions about these Terms and Conditions, please contact us at embroidtique@gmail.com.